Tire Rants: Costco Nampa ID

Tire Rants: Costco Nampa ID


(Nampa, ID USA)

We took our 2007 Honda CR-V in to have the "tires rotated and balanced". We were told that the car would be ready in 1 1/2 hours. After 2 hours, we were standing at the window watching them work on the car. They rotated the tires but only balanced two of the tires. When we pointed out to the technician that only two of the tires had been balanced, he indicated it is their standard practice to only balance the two front tires. The customer has to ask to have the other two balanced.


We pointed out to them that was the stupidest thing that we had ever heard of. And that of course we wanted all 4 tires balanced. They made a big deal of how much trouble we were causing them by having to balance the other two tires.

We watched as they proceeded to remove the old weights and reapply new weights--obviously the other two tires needed to be rebalanced.

We have been trying to figure out why the Michelin tires that we buy for this car don't last as long as they are guaranteed for. Even with the "guarantee" we still end up spending a considerable amount of money to replace them because they don't last very many miles.

Now we know why--If Costco routinely only balances half the tires, it makes sense that the other half wear out so quickly.


Comments for Tire Rants: Costco Nampa ID

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Sep 22, 2011
Costco
by: Wheels Etc

I do not think this practice is consistent with Costco company policy. I suggest you discuss this first with the Store manager (not the tire department manager) and if he simply refers you back to the tire department try to reach the district or regional manager. I think the tire departments have some independent relationship with the corporation but are encouraged to serve the Costco customer with generally accepted business practices. You could easily find most tire dealers that would understand your expectation that when you say rotate and balance you mean all four or five tires. (I grew up thinking a set was 5 tires)
With regard to Michelin you now have a good reason to understand why there are so many brands. Nearly everyone has had a problem with some particular brand of tires and Michelin is not without fault however, they have a reputation of giving the most service in the industry. Costco offers other brands but may not recommend any other brand in your case. Another dealer might tell you they have great experience with another brand and could explain possibly how the cost per mile works for you. A less expensive tire may not get the same mileage but overall will cost you less.

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