Not Happy with DISCOUNT TIRE

by ARLENE SIEMAN
(SAN YSIDDRO, CA, USA)

On 5/25/2011 I bought four tires from DISCOUNT TIRE - new at $73.00 each. Now I noticed on Friday, May 27, 2011, the white walls are show cracks.

On the bill - it says:

Quantity - 4
Size - 215/70R-15 98T WW
Description: FALKEN SINCERA SN-828
Price: $73.00 each
Code: 18183 NRM
For a 1989 FORD Crown Victoria - 2/4 DOOR P215/70R15




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Not Happy with DISCOUNT TIRE

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Jun 03, 2011
 WHITE WALL TIRES
by: ARLENE SIEMAN

I found out from a person at NAPA PARTS that the white walls did indeed look cracked - he said to take the car back to DISCOUNT TIRES and have them clean all the white walls - it is just dirt - this should have been done at the time they installed the new tires - a young man cleaned them with Bathroom Spray Clorox and all the "cracks" disappeared. This was due to centrifugal force when the installer put the tires on the car. Other than that, I have been extremely happy with DISCOUNT TIRES and the speediness of their work. These four new tires look GREAT now on my 1989 Ford LTD Crown Victoria!!
Jun 01, 2011
 Discount Tire
by: Wheels Etc

It is confusing in California because the name Discount Tire was used by a local company in the Los Angeles area before the national company Discount Tire arrived in California. I believe the stores in the San Diego area are the national Discount Tire with headquarters in Phoenix or Scottsdale, AZ. I sold tires to the partners before they moved from Ann Arbor, Michigan to Phoenix years ago. I have the highest respect for the owners and their method of training managers. it is my suggestion you return to the store from which you purchased the tires and request a personal meeting with the manager of that store. Point out the defect you are able to see in the tires and ask him for his opinion of the condition. If he agrees with you that the tires are defective I assure you he will replace them on the spot. If he does not agree then I suggest you ask him to write an opinion of the condition of those tires that you can share here. If you wish to escalate your concern you could ask for the Corporate phone number and possibly a name with whom you should discuss the issue further. You are also able to contact the manufacturer at:
Falken Tire Corporation
13649 Valley Blvd. ·
Fontana, CA United States 92335
Phone: 800-723-2553
Fax: 800-950-2561
Toll Free: 800-723-2553

They will most likely suggest you take a photo of the condition you have described and again I promise they will take action to correct the problem if it is actually a defect in the tire. Believe me you are in good hands, I do not have this respect for every tire dealer or manufacturer. You just happened to have picked the best. Do not let any one person in the company discourage you

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