The following is excerpted from a complaint letter from a doctor to a major airline, regarding a flight from one of its smaller outlying stations. All emphasis is in the original, but identifying details have been deleted:
On the return flight from Evansville, we were booked on flight 371 to leave at 5:15 p.m. At about 4:45 p.m., when the luggage was about to be loaded, the ground crew noticed the plane had a flat tire.
We were told there would be about a one-hour delay. After 30 minutes or so, we were told the plane did not have a spare tire. This is inexcusable!!!!
Every car in America carries a spare tire. There is NO EXCUSE for a plane not to carry a spare tire!
Company personnel responding to the complaint were diplomatic enough not to mention the lack of a rear-view mirror as well!
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