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Keyword: bf Goodrich
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BF Goodrich
Tire Information World : your friendly
independent source of tire help
 Making a warranty Claim from BF Goodrich Part II
Did you miss the discussion of what the BFGoodrich warrant
covers? Click here for
Part I
Warranty obligations of owner
Before we look at what you must do if you want your BF
Goodrich tires to be covered by the company's guarantee, it
is a good idea to know what is not guaranteed. After
all, there's no point in going to the trouble of meeting
your requirements, only to have your claim rejected because
it isn't covered by the guarantee.
WHAT IS NOT COVERED
It seems like a long list, and you might almost get the
impression that they don't guarantee anything, but that is
not the case. In very simple terms, the company covers what
they can control, things which are beyond their control
they don't pretend to guarantee.
So, what things can't BF Goodrich control, which they
specify in their guarantee so that you know where you
stand.
-
damage to tire which are caused by their being used.
-Things like cuts, bruises, snags, punctures or
damage from impact (running into something, like
rocks, or a curb)
-
damage caused by incorrectly mounting or installing
of the tire, tire/wheel imbalance or improper
repair;
-
damage cause by using the tire where or in a way which it
was not designed to be used, not caring for it the way you
should, using it for racing, putting in too much,
or not enough air, and other practices which abuse
the tire;
-
for certain tires using them without a properly functioning
low pressure warning system;
-
damages caused by mechanical problems in the
vehicle, like misalignment;
-
damages caused because the tire was in an accident, caused
by fire, chemicals, modifications to
the tire, or vandalism,
-
being used as a commercial application, except for
certain tires;
-
problems cause by improperly storing a tire, or by
breaklock;
-
putting anything other than air, nitrogen or carbon dioxide
inside the tire;
-
cracks or checks on the tire caused by ozone or
exposure to weather.
The list seems long, but, as I mentioned earlier -- and
you can probably agree if you think about them, these are
things which nobody in BFGoodrich can control. Some of
these things you might be able to control, others are
simply things which sometimes happen which are completely
beyond anyone's control.
If you're interested in protection
against almost everything, you may want to ask your dealer
for Road Hazard Insurance, which may be available
for an extra cost.
What must you do
In very simple terms you have to look after your tires and
use them properly.
Tire maintenance record
The company will ask you to provide records to certify
these things.
-
you must show them that you are the owner of the vehicle
on which the tires were installed and that the tires were
used only on that vehicle;
-
you will asked to provide a service record that shows that
you have had the tires inspected and rotated by a BF
Goodrich dealer at least every 7,500 miles.
This is a normal, good maintenance practice, which you
should be doing anyway, because it helps you extend the
life of your tires and will alert you to any possible
mechanical problems before they become major ones. -
to make a claim you must present the required records
together with your original invoice to an authorized BF
Goodrich dealer along with the tire which you wish to make
a claim about. If your claim is accepted, you must give
the defective tire to the company, and accept that it may
not be returned to you.
TIP: Some dealers will provide regular
rotation service FREE to their regular customers. Ask your
dealer if they will do this for you before you buy from
them.
From my experience in the tire business, I can tell you
that it is not very often that tires do fail because of
defects which are caused by faulty materials or
workmanship, but they do happen and if you are careful in
doing your maintenance and keep your receipts and records
organized, it can definitely pay off, when these things do
occur.
There's a side benefit of doing this regular maintenance
and keeping track of it: Your vehicle will operate much
more satisfactorily, will last longer and when it does come
time to sell it, you can often get a better price if you
can show how carefully you've looked after it.
Did you know we have a special
place to show-off your favorite wheels?
See the Hot Wheels Show Room
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